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23 October, 2007

Blockbuster or Block Bust-ya


Well no-one really wants to hear about all the problems I've had with Blockbuster do they? All about how I've using Total Access and every single month it seems as if my dollar is suddenly worth less. All about how whenever you email them a complaint, it's responded to by a robot that doesn't even address the question you asked. All about how it takes almost forever for a turn around on the DVD's. No-one really wants to hear that. But I will emphasize the second aspect about the email complaints. It is beginning to become a common problem for me. You sign up for a service online and then when you have an issue you spend 10 minutes looking for contact details only to find a form online that you need to fill in to state your problem. You instantly receive an email " Thank you for submitting your comment, will be get back to you shortly" hmm ok what does that mean then? Then a couple of days later you receive something along the lines of:


"Dear First_name (yes, many times it does actually say this!)

Thank you for your recent comment. I am sorry (sure!) that you have had any difficulties with our service. We aim to blah blah. Your issue is that you should be paying us more for a service that will get progressively crappier and more expensive over time. I hope that solves your current problem, first_name.


Yours Sincerely,


Joe Bloggs"


It is obvious that it's a computer generated response. Most of the time it doesn't even remotely answer the question or will only answer one part of it, and usually it has first_name or Customer_107321 because the program screwed up. But they still stick on a name at the end (as if you can call them and ask to speak to the person) and make it seem like it's a specific response to your problem. If anyone has a solution to these computer generated emails please flow forth thy comments.

4 comments:

RedZeppelin said...

Here is the solution to all your problems, my friend:

http://gethuman.com/us/

It's the Get Human database, full of contact numbers to big businesses, complete with instructions on how to bypass the automated attendants. I checked and Blockbuster Online is on the list.

jedijawa said...

Wow! I'm going to have to try that!

All Click said...

I lay a geek challenge down and RedZeppelin delivers ;-) great job.

Rebecca Burch said...

RED!!! You are a god.